Shipping policy

 

Shipping Policy

 

Effective Date: 24/8/24

Thank you for choosing the Frantz Lamour Online Store. We are committed to providing a seamless shopping experience, including reliable and efficient  FREE Shipping services. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.

  1. Order Processing
  • We strive to process and ship orders as quickly as possible. 
  • Our processing time is 1-3 business days. 
  1. Shipping Methods
  • DHL official 
  1. Shipping Costs
  • Free Shipping for United States 
  1. Estimated Delivery Times
  • FREE Shipping within 3-7 business days by DHL official 
  1. Shipping Restrictions
  • We currently ship to the United States only. Please note that some products may have shipping restrictions due to legal or logistical reasons.
  1. Tracking Orders
  • You will receive a shipping confirmation email with tracking information once your order has been shipped. You can use this information to track the status and location of your package.
  1. Delivery Issues
  • While we strive for timely and accurate deliveries, we cannot guarantee delivery times, as they may be affected by factors beyond our control, such as weather conditions and carrier delays.
  • If you experience any issues with your delivery or have not received your order within the estimated timeframe, please get in touch with our customer support team at frantzlamourfootwear@gmail.com
  1. International Shipping
  • We do not currently provide international shipping. Our shipping services are limited to the United States. We apologize for any inconvenience this may cause and appreciate your understanding.
  1. Returns and Refunds
  • Please refer to our Return and Refund Policy for information on returns and refunds.

 

  1. Contact Us
  • If you have any questions or concerns about our shipping policy, please get in touch with us at frantzlamourfootwear@gmail.com